Refund Policy
Subject to these terms, we offer refunds on the purchase of goods but not on the provision of services. Our returns period lasts for 14 days after you receive any item. If 14 days have gone by since delivery of your purchase, unfortunately, we can’t offer you a refund.
To be eligible to return an item for a refund, it must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase.
Where items have been made or personalised for you, they are non-refundable unless defective. Please be sure to confirm all items prior to purchasing.
If you need to return an item, send us an email at our contact email address on this website and we will provide you with the address to return your items. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
When you are returning items, you should consider using a trackable shipping service or purchasing shipping insurance. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, other than for a faulty item, the cost of return shipping will be deducted from your refund.
Cancellation Policy
- Cancel more than 30 days before departure: Full refund of the rental amount
- Cancel 30 days or fewer before departure: No refund of the rental amount (Guest is responsible for 100%)
What's Always Refundable
The following charges are 100% refundable regardless of when you cancel:
- Add-ons ( chairs, bikes, and other extras)
- Delivery fees
- Prep fees
- Protection packages
- Interior Damage Protection
- Security Deposit Waiver
- Roadside Assistance
- Taxes associated with the above items
What's Conditionally Refundable
- Trip Protection (travel insurance): Refundable only if cancelled within 10 days of purchase, or if the Host cancels the booking
What's Never Refundable
- Service fees and their associated taxes are non-refundable in all circumstances
Understanding Refunds and Costs
Your total booking cost includes several components, each with different refund rules:
What You're Paying For
Rental Amount: The base cost of the rental, calculated as the nightly rate multiplied by the number of nights. Refundability of the rental amount depends on the Host's selected cancellation policy and when you cancel.
Add-ons: Optional extras or services provided by the Host such as generators, chairs, bikes, and other equipment. Plus any fees set by the Host for prep, delivery, mileage & generator usage, cleaning, or dumping.
Protection Package: Required excess collision and liability coverage for all rentals. May include a Young Driver Surcharge for drivers under 25 years of age.
Optional Coverage: Trip Protection, Interior Damage Protection, Security Deposit Waiver, and standalone Roadside Assistance (not included in your Protection Package).
Service Fee: Supports wheelbase platform operations and provides Guests with access to 24/7 customer support.
Taxes: Applied to applicable charges based on local and state requirements. Taxes are refunded in proportion to their associated charges. If an item is refunded, its taxes are refunded. If an item is non-refundable, its taxes are non-refundable.
Payment Terms
For bookings made more than 30 days before departure:
- 50% of the rental amount is due at booking
- Remaining 50% is due 30 days before departure
If you cancel after booking but have not yet paid the full rental amount, you remain responsible for any amounts owed according to the applicable cancellation policy.
Disputes and Discretion: Jumbo Campers reserves the right to exercise sole and absolute discretion in determining cancellation refund amounts and resolving disputes.